Enhancements To Cohere’s Emergency Services Inclusive of E-911 and Disaster Recovery

Enhancements To Cohere’s Emergency Services Inclusive of E-911 and Disaster Recovery

What happens when an employee at your office has a medical emergency or a fire erupts in your building, or simply, there is a power outage in your building, are you prepared? If you are a client of Cohere Communications, you may not know it, but you are!

Cohere’s E-911 support services enable routing of emergency calls to the correct local PSAP (Public Safety answering Point) based on the caller’s phone number regardless of the assigned area code. With Cohere’s E-911 system, it doesn’t matter if you are calling from a static location (like your desk), or if you are traveling, our service will provide your location information to the local PSAP.

Cohere also offers emergency notification services that permit you to broadcast a live or pre-recorded message to all endpoints on your network expeditiously in the event of an emergency.

Disaster recovery capabilities are a vital requirement for any business in today’s competitive market environment. Cohere’s disaster recovery solution, which is included in your basic service, offers your business continuity in the most precarious of times. This differs from premise-based solutions that often require large additional expenditures to achieve the same basic functionality.

As Cohere’s services are controlled within the “cloud,” if ever a phone call cannot reach your desk phone, Cohere can dynamically re-route that call to any other selected device. We ensure true availability and resiliency of our core technology for the delivery of all client applications. This is done so that you know your services will be operational, no matter how dire the situation is. Depending on your desired level of resiliency, Cohere also offers additional services to ensure that you are always able conduct business.

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by on November 28, 2011  •  Permalink
Posted in Business Telephone System, Extended Features
Posted by Patrick on November 28, 2011

http://blog.coherecomm.com/enhancements-to-cohere%e2%80%99s-emergency-services-inclusive-of-e-911-and-disaster-recovery/

BroadCloud Web Collaboration

BroadCloud Web Collaboration

Cohere’s trusted provider, Broadsoft, is currently in the midst of rolling out their new “BroadCloud Web Collaboration.” The “BroadCloud” will bring exciting new compatibility and “ease-of-use” capabilities that are sure to create some buzz. This intuitive new Web Collaboration will change the way executives manage engagements and will make remote accessibility virtually seamless. With new security protocols, your information will be secure in the Cloud. Also, BroadCloud will offer new easy access to conferencing, enhancing the enterprise collaboration experience.

With easier face-to-face communication capabilities, you can provide your clients with a more personal feel and connection. Also, companies that do business internationally can have more immediate results with the ability to easily reach any client anywhere. Some of BroadCloud’s other new features are listed below in the following section:

Full End-to-End Encryption

  • Encryption with SSL and up to AES-256.

Media Files & Live Video Stream

  • Presenters can reference a wide variety of formats for media files and a live video stream.

Closed Captioning

  • Presenters have the option to enable closed captioning in live sessions and recordings.

Green Meter™

  • With the unique Green Meter™ attendees can see an automated tracking and calculation of the emissions, travel and costs they saved by using Web Collaboration instead of traveling to a meeting.

Third Party Integrations

  • Web Collaboration integrates with apps like Outlook, Salesforce, Facebook, etc. and open SOAP-based web services.

These are just some of the many features being released. Read more on Broadsoft’s website.

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by on November 15, 2011  •  Permalink
Posted in Cloud, Soft Phone
Posted by Patrick on November 15, 2011

http://blog.coherecomm.com/broadcloud-web-collaboration/

Broadsoft introduces the Broadworks Communicator

Broadworks New SoftPhone Communicator

As we strive to keep you informed on all new and upcoming features, this month we are reporting on Broadsoft’s recently unveiled BroadWorks Communicator. The Communicator is a Windows-based softphone fully integrated with BroadWorks. The Communicator allows users to place calls anytime (with audio and video capabilities) from their PC with a high-speed Internet connection.

The BroadWorks Communicator offers a solution that delivers the latest telephony and video features including:

Auto-provisioning: The Communicator automatically configures user settings and updates through the BroadWorks platform, eliminating challenges associated with third-party application integration. End-users download the Communicator to start making and receiving calls immediately.

Enhanced video services: In addition to making point-to-point video calls, the Communicator can take full advantage of advanced video services in BroadWorks, such as video messaging, video add on, video auto attendant, video on hold, video call center, and video custom ringback.

Directory integration: The Communicator is integrated with users’ BroadWorks and Outlook contact lists enabling users to quickly place or transfer calls through click-to-dial capabilities.

Conference calling: Using the Communicator’s simple interface, users can conference five additional parties.

Advanced security: The Communicator uses SIP over Transport Layer Security (TLS) to provide service providers the latest technology for enhanced network security.

Multi-language support: The Communicator has multi-language support through the BroadWorks platform.

 

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by on November 11, 2011  •  Permalink
Posted in Cloud, Soft Phone
Posted by Patrick on November 11, 2011

http://blog.coherecomm.com/broadsoft-introduces-the-broadworks-communicator/

Cohere’s Expansion into the South American Markets and Other News

This month we are announcing Cohere’s expanded presence in the major South American markets of Brazil and Argentina. Cohere allows South American clients unlimited access to direct dial in numbers to the United States at a fixed price. We also provide DID’s (Direct Inward Dialing) from all South American locations so all of your businesses locations can be seamlessly connected no matter where they are in the world. With experience, reputable infrastructure, and 24/7/365 support, Cohere is capable of providing quality Hosted solutions to your South American office locations.

In other news, Broadsoft has taken another step in solidifying itself as the premiere innovator of enterprise VoIP applications with the recent acquisitions of Movial Inc. and iLinc Communications. Movial designs and develops user interfaces and sharing applications used by IP-based communications devices, while iLinc Communications is a web conferencing provider for business, education and government. Michael Tessler, president and chief executive officer of BroadSoft commented on both acquisitions, saying that “whether it is through strategic acquisitions or in-house development, we remain committed to offering an extensive, innovative range of unified communications services that empower global service providers to meet the evolving communication needs of their enterprise and consumer customers,”  and that the “Movial Applications purchase will position BroadSoft to enable our customers to capitalize on this market opportunity by tightly integrating the extensive capabilities already provided by BroadWorks and BroadCloud, with a superior user experience across a user’s preferred communication device.”  With the addition of these acquisitions, Cohere can now seamlessly deliver more productivity enhancing communications solutions to you at an attractive price point.

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by on October 26, 2011  •  Permalink
Posted in Cohere Communications South America, Extended Features, External Communications, General Announcements
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Posted by admin on October 26, 2011

http://blog.coherecomm.com/coheres-expansion-into-south-american-markets-and-other-news/

Polycom’s Fall Releases for Improved Productivity and Collaboration

Polycom, Cohere’s handset manufacturer of choice, recently announced two new exciting products: the Polycom VVX-500 Performance Business Media Phone (release date 11/7) and Polycom’s RealPresence Mobile Communicator (released in October). These two business-enhancing products provide a greater means of voice and video enterprise communication.

VVX 500The VVX 500 Business Media Phone is a touch-screen media phone that features high definition audio, video playback, Unified Communications, and business applications to improve productivity and integration. The VVX-500 includes built-in Web applications that stream content directly onto the phone’s screen. It will also have visual conferencing management, personal productivity applications, built in Digital Photo Frame and flexible twelve line appearances.

Polycom RealPresence Mobile is a software solution that allows HD video collaboration for tablets from anywhere in the world. RealPresence Mobile is the first enterprise solution for tablets and is already available on the Apple iPad 2, Motorola XOOM, and Samsung Galaxy Tab 10.1. The application is standards-based and provides provisioning, management, system interoperability, firewall traversal, and scalability that CIOs require. With RealPresence Mobile you can connect face to face with anyone using HD audio and video, while still being able to share content on the go.

With these two new Polycom products, your business can drastically increase productivity and employee collaboration. For existing customers, contact Cohere to learn more about how to leverage Polycom’s newest products at your business.

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by on October 26, 2011  •  Permalink
Posted in General Announcements, Industry Trends, Polycom, Tablet, Video Conferencing
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Posted by admin on October 26, 2011

http://blog.coherecomm.com/polycoms-fall-releases-for-improved-productivity-and-collaboration/

Cohere and IPC Market Extranet: Global Trading Made Easy

In conjunction with IPC Systems Financial Market Extranet, Cohere now offers Ring Down Lines to 4,000 global financial market traders connecting you to over 60 countries in 6 continents. Cohere provides a direct link to the major and emerging markets of the world with Ring Down Lines that are secure and tested. We can now connect you with a diverse network of market participants within the IPC network including — Buy Side Firms, Sell Side Firms, Execution Venues, Interdealer Brokers, Market Data Providers/Independent Software Vendors, and Clearing / Settlement Firms. IPC Extranet allows you to gain a competitive edge to find liquidity and discover emerging opportunities throughout the global markets. In addition to this, we offer a variety of custom tailored features such as Trading Turret Support, Hoot-N-Holler services, Squawk Box, Barge-in, Call Recording for Sox Compliance, Remotely Managed Soft Keys and Voicemail to Text. And all of this at a fraction of the cost you would typically pay. Cohere’s solutions have been designed to enable financial service firms to navigate through the vagaries of today’s global economic climate. We are proud of our track record in the industry, powering brokerage, private equity, and direct connections to trading firms throughout the world. Contact Cohere if you are looking to connect instantaneously with the 4,000 global traders in IPC’s Extranet.

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by on October 26, 2011  •  Permalink
Posted in External Communications, General Announcements, Industry Trends
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Posted by admin on October 26, 2011

http://blog.coherecomm.com/cohere-and-ipc-global-trading-market-extranet/

Business VoIP Provider Price Comparison

With the current state of the economy, companies are more and more concerned with cost savings and increased employee productivity. One of the best ways to do so is by upgrading your communications infrastructure to IP.

In one of our previous articles, we discussed why companies are transitioning from legacy to hosted (read the article here). Today, we would like to provide you with the “basics” on how pricing can differentiate between different Hosted VoIP companies that provide seemingly similar services.

In comparison to the competition, Cohere Communications typically provides an all-encompassing private line voice, data and network management solution. When looking at the industry as a whole, the most common price variables are typically found in regards to Hardware, Network requirements and Phone features.

1. Hardware — There are two different aspects to hardware, the first being Network hardware and the second being IP Phones. Every VoIP phone service provider has a different set of requirements for accessing their service, some providers use adapters that allows you to connect analog phones to your internet connection, others require that you purchase a specific type of router and others provide you with their own proprietary routers. When it comes to IP phones, some providers require that you use a certain manufacturer / model, others only let you use analog phones, while others such as Cohere support over 100 different models amongst disparate manufacturers.

2. Network — Some providers will let you run their service over the public internet leveraging Cable and DSL modems. Other providers such as Cohere require that you use point to point private line internet circuits so that QoS (Quality of Service) can be guaranteed.

3. Phone features –Most VoIP services will provide you with basic features such as voice mail, call waiting, caller ID and 3 way calling. If you are looking for more advanced features such as call center support, integration with email, unified communications and voicemail-to-text, you will have to pay a premium. Providers that advertise low per user costs strip away basic features so that they can layer them on later (and make up the difference).

Unified Communication channels

The different possible components of a Unified Communications System. This is just one of the features that Cohere can provide for your business

Cohere has two levels of users that have different feature service packs (have a look at Cohere’s feature guide for a full list of available features) that meet the needs of any user. Features can typically be activated and deactivated in real time using your personal web portal.

These variables in pricing could end up being costly for your small or large business. These are among quite a few different things that affect the end pricing when purchasing VoIP services.

If you have any questions about the services and pricing that Cohere Communications provides we can be reached at 1(888) 764-4956 or by email at info@coherecomm.com

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by on September 12, 2011  •  Permalink
Posted in Business Telephone System, General Announcements
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Posted by Michael on September 12, 2011

http://blog.coherecomm.com/business-voip-provider-price-comparison/

Industry Trends – Cloud Computing is Growing

Moving to “the Cloud” is a growing trend for businesses that is expected to continue according to Analysys Mason’s research. Not only will cloud services remain attractive solutions for businesses, but government agencies are also expected to migrate to the cloud. Amazon on Tuesday announced the launch of GovCloud, which allows U.S. government agencies and contractors to move sensitive workloads into the cloud with regulatory security requirements.  [i]

Cloud Computing forecasts:

  • The market is expected to grow from $12.1 billion (2012) to $35.6 billion in 2015 (43% annual growth).
  • Infrastructure as a Service (IaaS) will grow faster than Software as a Service (SaaS) between now and 2015  [ii].
  • North American revenue growth is expected to be  177% over the next 4 years.[iii]
  • 40% of the revenue will derive from small businesses and enterprises.Revenue Growth rate from 2010-2015 of Enterprise Cloud Based Service

Revenue Growth rate from 2010-2015 of Enterprise Cloud Based Service

Here are some reasons why people are moving to the Cloud:

  • Lower upfront costs for IaaS
    • There’s no need to purchase your own email server and hire staff to maintain the server.
  • Less to manage
    • Upgrades, patches and fixes get deployed on the server side. There is no need to buy or manage hardware or software
  • Access to resources from almost any device with an internet connection
    • Using cloud services, members of staff are able to collaborate on particular tasks or projects from any location using one responsive unit where users can sign into their emails, files, applications, etc …   [iv]
  • More Security and Control

 

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by on August 31, 2011  •  Permalink
Posted in Business Telephone System, Cloud, Industry Trends
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Posted by admin on August 31, 2011

http://blog.coherecomm.com/industry-trends-cloud-computing/

Cohere – A Quality of Service Advantage

Here at Cohere Communications both voice quality and client security are of the utmost importance.

Anything involving the “public” internet usually stirs up a conversation about how secure the network you are working over actually is. This is obviously a huge concern for companies that rely almost solely on their phone services for the livelihood of their business.

At Cohere Communications, we use a unique business practice to ensure five nines of reliability for all of your mission critical communications systems. Instead of sending our VoIP services over the public internet we insist that our customers use point-to-point circuits (and highly recommend redundant circuits with separate paths). This not only permits us to ensure QoS (Quality of Service) but also permits us to lock down security.

Most VoIP providers use a public-to-point service for the delivery of their voice traffic. This is carried over the “public internet” possibly hitting multiple unknown networks with unknown security protocols. The following article goes into detail about potential problems calls may have while traveling over different LAN’s and WAN’s.

“Calls transmitted via a LAN, a WAN or the Internet can be easily intercepted by anyone with a protocol analyzer, simply by capturing and analyzing the voice packets.”

If your IP communications provider were Cohere, none of these would be necessary!

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by on August 30, 2011  •  Permalink
Posted in Business Bandwidth, Business Telephone System
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Posted by Michael on August 30, 2011

http://blog.coherecomm.com/cohere-a-quality-of-service-advantage/

Severe Weather Warning – North East Region 08/28-08/29

In preparation of hurricane Irene’s projected trajectory, we thought it best to send out an alert. The storm is expected to pass through our area Sunday afternoon into Monday and as is typical with these types of severe weather events…service effecting issues may occur.

Although we always actively monitor the network, we will enact a heightened level of diligence. If we see any issues arise, we will reach out to your account point/technical person(s) about the status of the situation.

Cohere technicians will be available around the clock to pro-actively ensure that everything goes as smooth as possible. If you should have any issues or require any additional information, contact us (preferably) via email customecare@coherecomm.com or:

Emergency Call Information: 1 (888) 764-4960 or 611 from your Cohere Phone

Please pass this information on to any others who may require it.

Sincerely,
The Cohere Team

P.S. Check out the Cohere Blog to stay updated on the developing situation.

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by on August 25, 2011  •  Permalink
Posted in General Announcements
Tagged
Posted by Patrick on August 25, 2011

http://blog.coherecomm.com/severe-weather-warning-north-east-region-0828-0829/

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