With the current state of the economy, companies are more and more concerned with cost savings and increased employee productivity. One of the best ways to do so is by upgrading your communications infrastructure to IP.
In one of our previous articles, we discussed why companies are transitioning from legacy to hosted (read the article here). Today, we would like to provide you with the “basics” on how pricing can differentiate between different Hosted VoIP companies that provide seemingly similar services.
In comparison to the competition, Cohere Communications typically provides an all-encompassing private line voice, data and network management solution. When looking at the industry as a whole, the most common price variables are typically found in regards to Hardware, Network requirements and Phone features.
1. Hardware — There are two different aspects to hardware, the first being Network hardware and the second being IP Phones. Every VoIP phone service provider has a different set of requirements for accessing their service, some providers use adapters that allows you to connect analog phones to your internet connection, others require that you purchase a specific type of router and others provide you with their own proprietary routers. When it comes to IP phones, some providers require that you use a certain manufacturer / model, others only let you use analog phones, while others such as Cohere support over 100 different models amongst disparate manufacturers.
2. Network — Some providers will let you run their service over the public internet leveraging Cable and DSL modems. Other providers such as Cohere require that you use point to point private line internet circuits so that QoS (Quality of Service) can be guaranteed.
3. Phone features –Most VoIP services will provide you with basic features such as voice mail, call waiting, caller ID and 3 way calling. If you are looking for more advanced features such as call center support, integration with email, unified communications and voicemail-to-text, you will have to pay a premium. Providers that advertise low per user costs strip away basic features so that they can layer them on later (and make up the difference).
Cohere has two levels of users that have different feature service packs (have a look at Cohere’s feature guide for a full list of available features) that meet the needs of any user. Features can typically be activated and deactivated in real time using your personal web portal.
These variables in pricing could end up being costly for your small or large business. These are among quite a few different things that affect the end pricing when purchasing VoIP services.
If you have any questions about the services and pricing that Cohere Communications provides we can be reached at 1(888) 764-4956 or by email at firstname.lastname@example.org