One of the biggest complaints recorded about VoIP is that audio quality is often low. In order to ensure the highest-level VoIP Audio Quality we have come up with a list of processes, technologies and infrastructure elements necessary to achieving perfect audio quality.

Here are some ways that we fix VoIP audio quality:

1. QoS Tagging – Packets are tagged with (QoS) to ensure that they have priority over other packets.

2. 24/7 Live Monitoring and Alerts – We monitor all circuits for packet lossage and up-time to ensure the highest possible quality levels.

3. Five Nines Availability – Cohere ensures 99.999% up-time on their circuits (We have relationships with all North American based circuit wholesalers)

4. Backup Infrastructure – Guaranteeing that there will be no interference with calls

5. Traffic / Bandwidth Shaping – Ensuring that Voice takes priority over data.

6. HD Voice – Via the use of best in breed Polycom HD Soundpoint phones.

7. Dedicated Bandwidth – Point-to-Point circuits, call routing to multiple locations simultaneously and dedicated bandwidth.

8. De-Jitter Buffering – High Frequency Pulse Correction.

9. Latency Correction – Dropped Packet Correction.

10. Audio Equalization – Pitch and tone correction making sound more intelligible while reducing feedback.

11. Support all Voice / Video Codecs – G723, G711a, G711μ, H.323, H.264

12. Intrusive Testing – Stress testing of circuits for quality assurance.

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Contact Cohere Communications if you want all of this without the hassle of implementing it on your own.