Here at Cohere Communications we are constantly working to better improve both our services, as well as the support we provide to our users. As this effort grows larger and the services we offer expand, providing you with resources to understand them becomes equally important. Recently, we undertook the endeavor of creating a “Feature Guide” that covers every aspect of every feature that we offer here at Cohere Communications. The Feature Guide will cover Personal Features, Group Features, Enterprise Features, as well as Network Features.

The following examples are extracts from Cohere’s “Feature Guide”:

Personal Features:

Alternate Numbers — Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the
primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing
calls from the user, the user’s primary phone number is the calling line identity.

Group:

Hoteling — Companies often reserve a set of cubicles and phones for mobile workers who come into the office from time to time. “Hoteling” enables mobile
users to share office space and phones on an as-needed basis, like a hotel room. The Hoteling service supports this activity by enabling users with guest privileges to log in to a host account via their web portal or voice portal. This enables the employee to use the host phone to make and receive their calls as usual, while retaining their own BroadWorks user profile.

Call Park — Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user presses the flash hook and dials the
call park feature access code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials
the call retrieve feature access code, followed by the user’s extension. The call is retrieved and connected to the retrieving user. Users can also
execute call park via the CommPilot Call Manager.

These are just a few examples from approximately 650+ pages of features. Each feature comes with a description of what it does and how it works. The feature guide will provide our customers with a constantly growing, vast knowledge base that can be used to answer any simple questions or just provide information on the many features that come with Cohere’s services.